Refund Policy & Settlements
Clear guidelines on technical inspection, claim approvals, and reimbursement timelines for wholesale and retail mobile parts transactions.
1. Eligibility for Financial Refunds
Zubair Mobile Repair Services commits to fair financial settlements. A monetary refund or credit note is granted under the following circumstances:
The returned defective item is out of stock in our warehouse with no immediate replenishment timeline.
The company shipped an incorrect component and cannot provide the correct revision.
Part verified dead or non-functional during laboratory bench testing prior to soldering/mounting.
Customer requests order cancellation before the parcel is assigned a courier tracking slip.
2. Technical Inspection & Verification Process
Because sensitive micro-soldering ICs and display panels require delicate handling, all returned merchandise undergoes professional evaluation:
- Intake & Receipt: The returned parcel is received at our Lahore central technical lab and logged into our ERP system.
- Bench Testing: Senior repair technicians inspect pins, flex ribbon cables, glass corners, and warranty holographic stamps.
- Decision Window: A formal claim verdict is issued within 2 to 5 working days of receiving the return package.
3. Settlement Payout Methods
Once a refund is approved by our finance department, customers may choose their preferred reimbursement method:
4. Processing Timelines
Interbank clearing times, 1-Link processing, and mobile wallet reconciliations generally take 5 to 10 working days after technical approval. Replacement parts are dispatched via priority courier on the same day.
Finance & Claims
Zubair Mobile Repair Services
