Shipping & Delivery Policy

1. Order Processing & Verification

• Orders are processed promptly after order placement, customer verification, and payment confirmation.
• Standard order processing time is 1 to 2 working days.
• Orders placed on Sundays or official public holidays are queued and dispatched on the next working business day.
• During high-volume discount campaigns, Ramadan hours, or wholesale flash deals, processing times may slightly extend.
• Upon successful dispatch, customers receive an official order confirmation via WhatsApp and SMS with courier tracking details.

2. Delivery Coverage

Zubair Mobile Repair Services operates a nationwide supply network dispatching directly from central parts hubs in Lahore to repair shops, wholesale markets, and retailers across Pakistan.

3. Estimated Delivery Times

* Actual delivery timelines depend on third-party courier services (TCS, Leopard, Trax, Call Courier, Daewoo Fastex), seasonal weather conditions, road blockages, or regional security restrictions.

4. Shipping Rates & Calculations

Shipping rates are calculated dynamically during checkout based on:

• Delivery destination city and zone.
• Consignment volumetric weight and heavy workshop equipment (microscopes, DC power supplies, BGA rework stations).
• Selected courier partner and payment method (Cash on Delivery or Advance Bank/Mobile Transfer).
• Free Delivery Offer: Orders qualifying under active wholesale promotions or exceeding PKR 5,000 enjoy nationwide free delivery.

5. Live Consignment Tracking

Once your mobile parts consignment is handed to the courier, an SMS and WhatsApp message containing your courier tracking number (CN) is generated. You can track your parcel in real time on our Order Tracking Portal.

6. Accurate Delivery Information & Liability

Customers are strictly responsible for providing precise shipping details:

• Correct full name and shop/business title.
• Active and reachable WhatsApp contact number for rider delivery calls.
• Complete street address, shop number, plaza name, and landmark.

7. Damaged Packages & Transit Inspection

Mobile IC chips and LCD displays are delicate electronic components. Customers must:

1. Carefully inspect the external parcel for tears, dents, or broken safety tape before signing with the rider.
2. Record a continuous unboxing video as proof of consignment integrity.
3. Report any physical damage or missing items to our support team within 24 hours of delivery. Reports received after 24 hours cannot be entertained for courier claims.