Return Policy
Transparent, fair, and professional return protocols tailored for repair technicians, wholesale shops, and retail buyers.
1. Return Window & Eligibility
At Zubair Mobile Repair Services, we offer a 7-Day Return Window starting from the recorded date and time of consignment delivery by the courier service.
- Wrong Product Delivered: Part model, pin configuration, or revision does not match the invoice.
- Physical Transit Damage: Component cracked, bent, or broken prior to customer unboxing (reported within 24 hours).
- Defective Prior to Installation: Display panel lines, dead touch, or no power during dry testing.
- Specification Mismatch: Inaccurate capacity, grade, or version received.
2. Mandatory Return Conditions
To qualify for a replacement or return claim, the product must satisfy all criteria below:
- Unused & Uninstalled: No adhesive, double tape, or glue residues applied.
- Original Packaging: Antistatic bags, protective plastic peels, barcode stickers, and bubble wraps intact.
- Security Seals: Zubair Mobiles warranty stamps / QA holographic stickers must be untouched and untorn.
- Complete Accessories: All original cables, connectors, and mounting brackets returned.
- Proof of Purchase: Official sales invoice or order number presented.
3. Non-Returnable Items & Void Conditions
Any component has been subjected to installation, heating, soldering, flux application, jumper wire modification, or physical stress. Please dry-test every LCD, touch glass, and battery externally with testing jigs before permanent mounting.
Product Categories Covered Under Inspection:
CPU IC, Power Management IC (PMIC), Charging IC, RAM IC, NAND Storage IC, WiFi / Bluetooth IC, Audio Codec IC, Baseband Modem IC, Face ID IC, and Fingerprint Sensor ICs.
* Non-returnable once thermal paste, flux, or soldering iron/heat gun has touched the chip package.LCD Displays, OLED / AMOLED Assemblies, Touch Digitizer Glass, Batteries, Front & Rear Camera Modules, Charging Port Flex Cables, Motherboards, Interconnect Flex, Ear Speakers, Loudspeakers, and Vibration Motors.
* Removing protective films, bending flex cables sharply, or frame gluing voids return immediately.Soldering Stations, Hot Air Rework Guns, Stereo Microscopes, Regulated DC Power Supplies, BGA Reballing Machines, Soldering Flux, Solder Pastes, and Ultrasonic Chemical Cleaners.
* Chemical consumables (flux, solder wire, alcohol) cannot be returned once unsealed.4. Customer Ordering Errors & Exchange Shipping
If a customer or technician inadvertently orders an incorrect model, variant, or color:
- We gladly facilitate an exchange for the correct part, provided the returned item is uninstalled and pristine.
- Shipping Cost Responsibility: The customer is strictly responsible for both the return freight and the replacement dispatch courier charges.
Returns Department
Zubair Mobile Repair Services
